Green Home Button: System is ready to be armed.
Red Home Button: System is Armed
Yellow Home Button: System requires action to alarm system, or trouble condition exists.
If the system is showing a Yellow Security button or is not ready to arm, there may be a Trouble Alert. To see a list of trouble alerts do the following:
If the panel displays any of the following error messages, follow the steps listed below.
Phone or communication failure:
See phone failure below if your system is connected to a home phone line. See Radio Modem Network Failure below if your system uses a Cellular/digital Communicator.
Loss of Supervision:
Please call customer service at 317-525-8868 or email us at firstname.lastname@example.org
Inspect the sensor visually and make sure the cover is on secure. You may need to remove the cover and reset it.
Low Battery (on a sensor)
To change the batteries on a sensor you will need to put your system in test mode.
Power Loss (system will display an electric plug symbol with a red x over it):
Phone failure (only for customers that have a landline based system):
If a phone symbol with a red X appears on your screen, you will need to contact customer support at 317-525-8868. This is a communication typically caused by a change to your phone line.
Radio modem Network Failure (Customers that have a Cellular Communication system):
Your system may lost communication with the Cellular network provider. Usually this will update itself once the cellular connection is returned. The System will retest itself every 4 hours. You may need to acknowledge the trouble alert on your keypad to stop the beeping.
The beeping will stop and will stay off for 8 hours if you acknowledge the keypad. Complete the following steps:
The trouble alerts will go away once the issue is resolved. Radio Network problem are usually self resolved with the cellular network company. If the problem is not resolved within a few hours please contact customer service at 317-525-8868 or email at email@example.com